Efficient Dialers
Time-saving predictive, progressive, and power dialer improves connect rates by 300%.
Call Blending
ACD seamlessly manages inbound/outbound call volume with predictive distribution.
Compliance
The integrated system automates nationwide telecom compliance for 100% compliance.
Call Suppression
Suppress non-essential outgoing calls during peak call times.
Your Blended Contact Center Manages Call Volume in Real-Time
Put your technology to work for you. Automatically toggle between inbound and outbound blending during downtimes, no manager approval required. Our automated call routing improves connect rates by 20%!
Automated predictive script empowers CSAs to immediately engage with their callers. Combine that with our modern and intuitive agent-interface, and improve first call resolution by 50%!
Features
Integrated CTI and CRM
Automated Call Distribution
Routes Calls by Agent Skillset
Advanced Call Distribution Algorithms
Priority Routing
Progressive Dialer
Preview Dialer
Automated Call-to-Agent Ratios
Modern and Effective Agent Dashboard
No-hold, Multichannel alternatives
Automated and Intuitive Agent Scripts
Caller Contact History and Data
Integrated with Salesforce Software
Increased Connect and Conversion Rates
Built-in Compliance and DNC Management
At-Home, On-Site, or Multi-Site Software
Optional Automated Follow-up
Built-in Quality Control
Predictive Dialer
Power Dialer
Real-Time Reporting and Analytics
Local and Toll-Free Dialer
Multiple Customized Features
Integrated CTI and CRM
Automated Call Distribution
Routes Calls by Agent Skillset
Advanced Call Distribution Algorithms
Priority Routing
Progressive Dialer
Preview Dialer
Automated Call-to-Agent Ratios
Modern and Effective Agent Dashboard
No-hold, Multichannel alternatives
Automated and Intuitive Agent Scripts
Caller Contact History and Data
Integrated with Salesforce Software
Increased Connect and Conversion Rates
Built-in Compliance and DNC Management
At-Home, On-Site, or Multi-Site Software
Optional Automated Follow-up
Built-in Quality Control
Predictive Dialer
Power Dialer
Real-Time Reporting and Analytics
Local and Toll-Free Dialer
Multiple Customized Features
Your blended contact center seamlessly manages consumer-to-agent ratios.Automated call distribution boosts connect rates by 20% or more.Call suppression pauses non-essential outbound calls to prioritize inbound call volume.Blended predictive dialers for outbound to inbound blending and inbound to outbound blending increase call volume by 300%.Your blended contact center seamlessly manages consumer-to-agent ratios.
Automated call distribution boosts connect rates by 20% or more.
Call suppression pauses non-essential outbound calls to prioritize inbound call volume.
Blended predictive dialers for outbound to inbound blending and inbound to outbound blending increase call volume by 300%.
Here’s What DCDial’s Satisfied Customers Have to Say
The ability to distribute calls automatically, based on real-time volume has improved first call resolution by more than 16%.
Intel Partner
