Triple Call Center Productivity
All but eliminate dead air and downtime, with an advanced predictive dialing algorithm that weeds out unanswered calls, busy signals, disconnected lines, fax machines, and answering machines.
Eliminate Manual Dialing
Upgrade to a hands-free Cloud call center, where all you need is DCDial’s telecom software, an Internet connection, and a headset. Automatic and predictive dialer calls the right lists and leads first, dependent upon the criteria you specify.
Integrate With Call Blending
Achieve maximum contact center efficiency by integrating with call blending to effectively toggle between inbound/outbound calling during peak call times.
Provide Your Customer Service Agents with The Technology They Require!
Before Predictive Dialing
15 to 20 minutes talk time with inbound callers.
After Predictive Dialing
40 to 50 minutes talk time with inbound callers.
Are your CSAs still dialing by hand? With DCDial’s integrated dialing modes, you can optimize your call center—and connect with more callers, without increasing your staffing levels.
Switching from manual dialing to a predictive dialer will instantly triple your connect rates.
Increase call center conversions and productivity by an impressive 40%.
Boost employee satisfaction by upgrading to integrated Preview, Power, Progressive, and Predictive software that your agents will love!
Does a 300% increase in connect rates sound too good to be true? Here’s how it works!
Qualify, prioritize, and target leads. Automate return calls, and adapt outbound dialing rates dependent on real-time agent availability.Advanced predictive dialer weeds out unanswered calls, busy signals, disconnected lines, or fax machines, and answering machines.Maintain 100% local and nationwide telecom compliance. Smart, Flexible, And Cost-Effective Predictive Dialer
Cost-effective way to achieve maximum ROI.
Manual vs. predictive dialing triples connect rates—without hiring more agents.
Achieve an average of 45 to 50 minutes of live talk time per hour.
Optimize agent workflow, and boost productivity by 40%.
Features
Automated campaign and list managementAutomated lead qualificationAutomate scriptsPerfect for at-home, single-center, multi center, local, and nationwide contact centers100% telecom complianceFilters out inefficiencies: unanswered calls, busy signals, disconnected lines, or fax machines, and answering. Integrate Preview, Progressive, Power, andPredictive
Intelligent outbound/call back featuresIntegrate with CRMIn-depth sales and agent reporting andanalytics across all KPIs
