Reporting Introduction
Call activity reports are essential for creating actionable insights across all call center KPIs. Our real-time reporting and analytics automatically gather small and big data to visualize your metrics in a user-friendly dashboard. Instantly access a snapshot view of your designated performance objectives, charts, percentages, and graphs, or drill down into the report for in-depth data and interaction mining.
Customize your contact center analytics by any combination of industry-standard and in-house metrics. Intuitive and user-friendly drag and drop dashboard is clean and modern, allowing you to visualize and organize performance objectives any way you like.
DCDial’s real-time call activity reports allow you and your team to make timely decisions, regarding labor, sales, call blending, marketing KPIS, and more! Provide reports to the team or just to managers and supervisors.
Your managers may not be onsite, but they can keep an eye on your performance objectives from anywhere with Internet access! Make corrections, deliver feedback, and monitor call activity on the go.
Features
Configure Your Call Center Analytics And Reports Any Way You Like!Visualize contact center data anyway you like—in charts, graphs, percentages, or raw data grids.Create, save, and schedule custom reports by industry and/or in-house metrics and objectives.Track real-time metrics with at-a-glance dashboards or drill down into the report for in-depth data and interaction mining.Create custom reports, templates, columns, grouping, sorting, filters, time periods, and more.Reconfigure and color code the drag and drop dashboard any way you like.Reconfigure and color code the drag and drop dashboard any way you like.Set up notifications and alarms to alert you to specified performance objectives.Individually monitor KPIs by agent, manager, campaign, individual call center, and more. Populate as many reports and big data analytics and reports as you wish.Call activity reports broken down by lead source, agent, team, or place in sales funnel or pipeline.Export data for offline presentation and use.
