Q: How do I get started with DCDial?

A: You can simply submit a request here or you can call us at 888-878-1011. If you submit a request online, a DCDial representative will contact you to complete the necessary forms and provision your account. This process usually takes 1 to 2 business days.

Q: How do I login?

A: Once your account has been created, simply navigate to https://www.dcdial.net and log in with your email address and password.

Q: What equipment do I need in order to user DCDial?

A: All you need is a web browser and an internet connection. Agents can use our web based phones or their existing desk phones to connect to DCDial.

Q: Which browser should I user for DCDial?

A: You can use your preferred browser as DCDial is fully compatible with all internet browsers.

Q: Do we need to download or install DCDial on our computer?

A: Our system is completely cloud-based, which means there is no need to download any software.

Q: How soon will I be able to use DCDial?

A: For most companies, you will be up and running in a day.

Q: Do I need a dedicated server to use DCDial?

A; No. We fully host all services, eliminating any need for expensive, bulky equipment and cutting out any costly maintenance expenses.

Q: Is technical support included?

A: Yes. We provide initial training and customization for your system, as well as ongoing support.

PRICES AND BILLING

Q: How are calls billed?

A: All calls are billed in thirty-second increments, from pickup to hang-up. We bill the length of the call, and not the length of the message that you are sending. This means, for example, that messages left with answering machines will last longer than calls that are answered live. The per-minute cost of the call will depend on the billing plan that you choose.

Q: Do I get charged for disconnected, busy, or invalid calls?

A: No, only connected calls are billed.

Q: Do you offer tiered pricing or discounts for large volumes?

A: Yes, DCDial offers discounts based on our customer's monthly usage. A customer service representative can provide you additional details regarding volume discounts.

Q:How can I track my billing?

A: Real time costs can be tracked directly in the dashboard view of each campaign. You may also generate detailed billing reports.

Q: Why did my payment fail?

A: There can be several factors, but a common one is that all or part of the address you gave us during billing does not match the address your bank has on file for your credit card. Thus, the address verification system rejected the transaction.

Q: How much is the setup fee?

A: Setup is completely free.

SYSTEM SETTINGS

Q: How concurrent lines can we use?

A: There are no limitations on the number lines available for each DCDial customer. The number of lines is set according to your company’s specific needs and can be scaled on demand.

Q: Do I need phone lines?

A: No, all you need is an internet connection with enough bandwidth to handle your company’s calling needs.

Q: Will DCDial help me comply with FTC regulations?

A: We provide powerful compliance features that will help you comply with Federal and State regulations such as Do-Not-Call lists, state specific call times, local call time restrictions, and agent shift schedules. Please visit our compliance page for more information.

Q: How many users can the system accommodate?

A: You can add an unlimited number of users to your account.

Q: How do I upload numbers?

A: You can upload numbers from your computer using Microsoft Excel, comma-separated value (CSV), newline-separated, and many other popular formats. You can also use our automated list loader to automatically upload your numbers into DCDial. Instructions on how to do so can be found under our help files or you can contact our customer support representative.

Q: Do we need multiple systems if we have two offices?

A: You can manage multiple campaigns for all your contact centers using a single system, however we can setup a separate account if you prefer to have them completely independent of each other.