Not Sure If Your Telecom Compliance Plan Is Sufficient?
Every business with an outbound call center must establish a telemarketing compliance plan. While DCDial can provide you with the integrated call center software you require, you must understand which laws and regulations specifically apply to you.
We suggest you seek legal counsel to outline compliance requirements for both National FTC and International DNC compliance. Without a clear understanding of your compliance requirements, you put your business at risk of fines as steep as $10,000 per incident.
Additional Telecom Compliance Resources
FTC, FCC, and DNC laws and regulations vary greatly depending upon the nature of your outreach. Work with your attorney to determine your compliance criteria, which can be established with the help of the links below.
FTC Website: http://www.ftc.gov
FCC Website: http://www.fcc.gov
DNC Registry: https://www.donotcall.gov
DNC Rules: https://telemarketing.donotcall.gov
Are You DNC And FTC Exempt?
Many of DCDial’s clients are exempt, but determining your exemption status is your responsibility. A few common exceptions include outbound calls from:
Calls are not considered “unsolicited” when placed by consumers in response to a prerecorded call. If a seller or telemarketer “upsells” a consumer during an unsolicited call initiated by the consumer, the upsell is covered by the TSR. This includes:
Calls made in response to general media advertising (with some important exceptions).
Calls made in response to direct mail advertising (with some important exceptions).
When making hotel, airline, car rental, or similar reservations.
Contact a department store or charity without prompting from an advertisement or solicitation.
Additional Exemption Resources
The resources below will help you to determine if DNC compliance and scrubbing is required, or if you should instead register for the National DNC exempt organization.
Ethical and compliant use of our DCDial software is your sole responsibility. If you accidentally submitted your business to the DNC as an exempt organization, simply contact our help desk today to withdraw your subscription.