Remote Login
Secure customer service Cloud for at-home or on-site CSAs.
Hosted IVR
Cloud hosted IVR increases both inbound and outbound efficiencies.
Software and Server-Free
Eliminate costly upgrades and ongoing maintenance with the Cloud-based interface.
Scalable
Upgrade license and user-limits as your business grows, without
timely upgrades.
Your Agents Are Live, But Your Call Center Should Be Virtual
Supervisors can log in from anywhere to access real-time reports or monitor agent activity
Zero downtime! Eliminate costly downtime caused by server failure or slow speeds in times of high call and contact volume.
Slash your energy, software, and hardware budgets by as much as 50%.
Hands-free predictive, progressive, and power dialer—300% increase in call volumes.
Maintain compliance with full Cloud or Hybrid deployment.
Features
Server and Software-Free Virtual Call Center
Easy Access for Remote and On-Site CSA
Remote Call Monitoring
Perfect for Multi-Location Call Centers
Integrate With CRM, Scripts, VM, and More
Upload/Import Contacts with Excel
Upgrade License to Scale to Call Volume
Energy-Efficient Cloud Call Center Software
Hands-Free Predictive, Progressive, Power Dialer
Real-Time Reporting and Analytics
Full PCI, DNC, FTC Compliance
Installation-Free Upgrades
Robust Security Features
Modern, Intuitive, and Beautiful Agent Dashboard
Cloud customer service allows you to scale your business for success.Integrate your Cloud call center with hybrid or full deployment.Cost-effective, reliable, and customized Cloud interface.Empower your agents to deliver exceptional service with your intuitive call center solutions.Here’s What DCDial’s Satisfied Customers Have to Say
We immediately saved thousands of dollars in new software and servers. DCDial’s customer service Cloud created immediate efficiencies in call volume, first call resolution, lead qualification, conversions, and connect rates.
Intel Partner
