Telecom compliance is in a state of constant flux, and violating the current laws and regulations can be costly.
Our IT experts at DCDial designed DCDial’s call center software with compliance integration built-in. Choose from the features and tools that apply to your field and service area to achieve and maintain 100% telecom compliance—without disrupting agent efficiency.
Streamline Compliance And Data Security
Minimize Risk Without Disrupting Agent Efficiency
Ensure Compliance And Data Security Across Multiple Call Centers
Full Compliance Control With An Intuitive User Interface
Automated Compliance Updates And Alerts
Minimize Risk Without Disrupting Agent Efficiency
Ensure Compliance And Data Security Across Multiple Call Centers
Full Compliance Control With An Intuitive User Interface
Automated Compliance Updates And Alerts
Features
Manual Dial Only
Manual dialing mode ensures a live agent initiates all outgoing calls, opposed to relying solely on your automated dialer.
Call Recording
Document all inbound and outbound calls by automatically recording all agent conversations. Maintain privacy and compliance with innovative pause and interrupt features.
Contact, State and Shift Schedules
Create customized outbound dialing schedules for each time zone, state, and day of the week. Ensure agent compliance by limiting access to the employee portal to their pre-scheduled and compliant call times.
Manual Dial Only
Manual dialing mode ensures a live agent initiates all outgoing calls, opposed to relying solely on your automated dialer.
Call Recording
Document all inbound and outbound calls by automatically recording all agent conversations.
State Strategy
Maintain state-by-state telecom compliance by configuring each area or zip code accordingly. This includes direct dialing, voice broadcasting, RVM drops, mobile dialing, landline dialing, SMS, and a variety of compliance criteria.
Time Zone Strategy
Often, your agents live outside of the time zone they are dialing. Streamline agent workflow with a time zone compliant dialer that efficiently distinguishes by caller area code, or zip code.
DNC (Do-Not-Call) Option
Avoid costly DNC fines and violations by automatically blocking all numbers that…
Contact, State and Shift Schedules
Create customized outbound dialing schedules for each time zone, state, and day of the week.
State Strategy
Maintain state-by-state telecom compliance by configuring each area or zip code accordingly.
Lead Filter Strategy
Filter outreach by phone type, time of the day, and day of the week. This includes work number, home phone, and mobile outreach.
Lead Call Limit
Configure your outbound dialing to distribute contact attempts to the most appropriate phone number. Split between home phone, work phone, and mobile as needed, and limit the number of daily/weekly attempts.
Call Status Strategy
Empower your agents to determine which client number should be dialed. Choose between work, home, mobile, or any other alternate numbers. Agents can also allocate and adjust how many times each number should be recycled.
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Time Zone Strategy
Often, your agents live outside of the time zone they should be dialed.
Call Status Strategy
Empower your agents to determine which client number should be dialed.
Cell Phone Scrub
Cell phone numbers change constantly. Ensure you maintain compliance by scrubbing your cell phone list to ensure you aren’t dialing numbers found on the nationwide DNC list.
PCI Compliant Payment Lines
Built-in data security ensures your automated IVR is convenient, secure, and PCI-compliant.
Call Limit / Over-Dialing Protection
Even if you are fully compliant, you don’t want to be a nuisance. Our call limit and over-dialing protection features empower agents and call center managers to set client-specific and campaign-specific call limits. Adjust call ratios in real-time, and automate call back, messaging, and more.
Real-Time Agent Monitoring & Reporting
Call center managers can log in remotely from anywhere with an internet connection to access real-time reporting, and live call monitoring. This allows you to double-check agent compliance and minimize overall risks.
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Scheduling
automate campaigns start and finish times easily using our scheduler feature. Schedules can we set for specific dates or as a recurring event.
Click Dialing
we provide a TCPA compliant rapid human dialing feature to avoid automatic telephone dialing system (ATDS) restrictions.
Lead Filter Strategy
Filter outreach by phone type, time of the day, and day of the week.
Lead Call Limit
Configure your outbound dialing to distribute contact attempts to the most appropriate phone number.
DNC (Do-Not-Call) Option
Avoid costly DNC fines and violations by automatically blocking all numbers that agents and managers add to your in-house DNC list, as well as scrubbing for all numbers added to the nationwide DNC list.
Cell Phone Scrub
Cell phone numbers change constantly. Ensure you maintain compliance by scrubbing your cell phone list to ensure you aren’t dialing numbers found on the nationwide DNC list.
PCI Compliant Payment Lines
Built-in data security ensures your automated IVR is convenient, secure, and PCI-compliant.
Call Limit / Over-Dialing Protection
Even if you are fully compliant, you don’t want to be a nuisance. Our call limit and over-dialing protection features empower agents and call center managers to set client-specific and campaign-specific call limits. Adjust call ratios in real-time, and automate call back, messaging, and more.
PCI Compliant Payment Lines
Built-in data security ensures your automated IVR is convenient, secure, and PCI-compliant.
Call Limit / Over-Dialing Protection
Even if you are fully compliant, you don’t want to be a nuisance. Our call limit and over-dialing protection features empower agents and call center managers to set client-specific and campaign-specific call limits. Adjust call ratios in real-time, and automate call back, messaging, and more.
PCI Compliant Payment Lines
Built-in data security ensures your automated IVR is convenient, secure, and PCI-compliant.
Call Limit / Over-Dialing Protection
Even if you are fully compliant, you don’t want to be a nuisance. Our call limit and over-dialing protection features empower agents and call center managers to set client-specific and campaign-specific call limits. Adjust call ratios in real-time, and automate call back, messaging, and more.
Real-Time Agent Monitoring & Reporting
Call center managers can log in remotely from anywhere with an internet connection to access real-time reporting, and live call monitoring. This allows you to double-check agent compliance and minimize overall risks.