ACD
Efficiently route your calls to the appropriate agent.
IVR
Intuitive voice technology boosts first call resolution.
CTI
Automate and integrate your phone and CRM.
Call Tracking
Efficiently route your calls to the appropriate agent.
Provide Your Customer Service Agents with The Technology They Require!
Get it right the first time with DCDial’s intuitive call center software. Our contact center technology is dually optimized support both the needs of the caller, and your CSAs. We decrease hold and handle times by 20% or more, and rapidly accelerate first call resolution.
Reduce customer churn rate by 15%, with multichannel contact solutions. Allow your customers to call, text, email, or connect directly through social media.
Your agents need to know who they are talking to. Automatically populate caller data—time zones, follow-up satisfaction survey, client information, and more!
Quality technology doesn’t need to cost more! We worked with DCDial to design superior technology, that is less expensive than our competitors. Not only does our modern technology cost less, but our Cloud call center solutions slash your server, software, and maintenance budget.
Features
Route Calls by Agent Skillset
Prioritize Calls
Whisper Feature Alerts Agents to Incoming Calls
Advanced Call Distribution Algorithms
Integrated with CRM
Multichannel Web/Text/Voicemail Routing
Time-Saving Speech Recognition Routing
Advanced Agent Desktop and Tools
Intuitive, Familiar, and Adaptive Agent Dashboard
Automated Follow-ups
Real-Time Analytics and Reporting
Easy to Navigate Agent Scripts
Endless Customizable Features
Minimize cost-per-acquisition, decrease by 20% or more.
Generate thousands of calls in a matter of minutes.
Generate thousands of calls in a matter of minutes.
Reduce churn rate by 15% to increase conversions and ROI drastically.
Here’s What DCDial’s Satisfied Customers Have to Say
Our inbound call volume increased by over 50% in the first 30 days, without placing additional strain on our CSAs. In fact, it made their job easier!
Intel Partner
