Predictive Dialer
Advanced algorithm uses real-time agent and client data to increase connect rates.connect rates.
Voice Broadcasting
Cost-effective scheduled or last-minute calls. Send thousands of calls in a matter of minutes.
Text Messaging
Convenient SMS messaging perfect for surveys, reminders, marketing, emergencies, and more.
Progressive Dialer
Rapidly double or triple outbound contact rates by managing call volumes in real-time.
Predictive Dialer and Automated Communications for Both Live and Virtual Call Centers!
Our predictive dialer boosts outbound call volume by 300%. Weed out the wait time, and achieve high-touch customer service. No more waiting while the phone is ringing, or trying to connect to a busy signal. Your agents can save even more time by leaving an electronic voicemail.
Outperform your competition by 20% or more! DCDial worked diligently to design DCDial’s smart outbound call center technology. Our signature solutions are automated and integrated to empower your CSAs to succeed. Our intuitive and adaptive user-dashboard supports the agent workflow. It serves both internal and external customers, by simplifying the resources and data your agents require—and engaging your customers in timely and meaningful ways.
What does it mean to truly engage with your customers? At DCDial, we believe it means to provide your customers with timely and relevant reminders, surveys, and marketing. We empower you and your team to do just that with our integrated technology
Features
Automated Predictive Dialer
Rapid Response Power Dialer
Comprehensive Preview Dialer
Progressive Dialer
TCPA Compliance
Real-Time Analytics and Reporting
Modern and Intuitive Agent Dashboard
Automated Marketing/Contact List Management
Cloud-Based API
Integrated with Voice Broadcasting/Text/Email
Built-in Quality Controls
For At-Home or On-Site Agents
Fully Integrated with CRM
Endless Customizable Features
View Client Order/Contact History
Reduce labor spending with automated text, voice, or email appointment reminders.gent-free multichannel consumer satisfaction surveys save you time and money.Optimize performance rates for sales and promotions with automated outbound marketing.Eliminate agent error with 100% TCPA compliance.Here’s What DCDial’s Satisfied Customers Have to Say
Our intelligent auto dialer enabled truly proactive outreach and tripled our contact rates.
Intel Partner
