Government Cloud And Communications Solutions. Optimize Citizen Communications Systems And Ensure Full Compliance With Government Communications Security
Your government agency has multiple communications categories to manage. Between citizen engagement, agency collaboration, emergency outreach, and communications security, you need a personalized, scalable, and agile communications system.
DCDial’s efficient Cloud ERP optimizes both incoming and outgoing communication channels. We unify communications, streamline agent workflow, automate emergency response, offer mobile engagement, and multiple self-service solutions. Our government Cloud solutions meet your advanced security needs and deliver multiple time and cost-saving efficiencies.
Self-Service IVR
Public Safety Systems
Cost-Saving VoIP
Security And Compliance
Self-Service IVR
Agent-Free Resolutions Save Time And Money
Self-service IVR and intelligent call routing answer common questions with pre-recorded messaging, or route to the most qualified agent, when needed.
Convenient and secure agent-free online and mobile payment processing.
No need to wait for IT to change caller menus, as the user-friendly interface empowers you to make changes at any time.
Public Safety Systems
Rapid Response Is Key In Any Emergency Situation
Schedule last-minute omni-channel alerts for disasters, extreme weather, emergency closures, and moreIntegrate with your public safety systems to deliver real-time updates by voice, SMS, chat, email, and social Intuitive drag and drop interface allows you to set up emergency hotlines without any IT assistance 
Cost-Saving VoIP
Hosted VoIP Lowers Phone Costs, While Improving Communication
DCDial’s hosted VoIP minimizes service, equipment, and labor costs and delivers reliable government Cloud solutionsProvide superior customer services with agile and truly unified communicationsRobust dialers (Power, Preview, Progressive, and Predictive) triple outreach and double productivity
Security and Compliance
Secure Cloud ERP Meets The Strict Need For Government Communications Security
No-fail DNC and TCPA contact center compliance Secure citizen engagement with built-in FISMA, FIPS, and HIPPA-complianceSecure bill pay with full PCI data security standard compliance