Optimizing The Customer JourneyBoost Sales And Engagement With Personalized Omnichannel Retail Solutions
We live in a digital world, where your online and in-store shoppers expect convenient omnichannel engagement. They want to visit your Facebook page to inquire about your latest products. They want to receive a text message reminder about your upcoming sale. They want to receive a personalized email promo code for the products they love. They want a mobile app that allows them to shop and browse your product line, and alert them to special promotions and events. They want to live chat on your website before placing their online order.
DCDial’s integrated retail software solutions help you optimize the customer journey and implement proactive outreach. Perfect for retailers of all sizes!
Omnichannel Engagement
Workforce Management
Personalized Promotions
Proactive Engagement
Omnichannel Engagement
Message, Market, And Engage Across Every Channel
One and two-way omnichannel engagement across live chat, social CRM, email, web, SMS, video, and pre-recorded messages
Deliver consistent branding and messaging, whether on your website, through social media, or in your brick and mortar location
Seamlessly transfer consumers from one engagement channel to the next with one-click transfer to a live agent
Workforce Management
Streamline Operations And Support Agent Workflow
Mobile self-service solutions provide agent-free customer serviceIntelligent CRM instantly populates client purchase and service history Support employee workflow with personalized dashboard and back office tools 
Personalized Promotions
Boost Purchase Frequency And Reduce CPA
Integrate your communications channels to gather in-depth purchase and consumer insightsPersonalize and automate promotions to boost purchase frequency and reduce CPAEffectively engage all sectors of your target audience with cost-effective omnichannel marketing 
Proactive Engagement
Automate Outreach To Ensure You Remain Top Of Mind
Remind customers about upcoming sales, events, special hours of operation, as well as new products and services Automate post-sale surveys and post-sale emails to confirm online purchase or track shipping, target promotions, and moreAchieve true social engagement by integrating our retail software with marketing, sales, and social CRM