Engage With Travelers While On The GoInnovative Communication Solutions For Hotels, Trains, Trucking Companies, Taxis,Public Transportation, Car Rentals, Ride Share, and More!
Travelers and commuters have unique needs, which must be met with a versatile range of automated and instant engagement solutions. DCDial’s signature solutions allow travel and hospitality companies to create personalized communication systems. Systems that are integrated with your travel and hotel management software, and optimized for success.
This goes beyond marketing and promotions, to an endless array of automated and consumer-driven outreach. Mobile check-in, delay alerts, secure mobile and automated payments, text to live agent, reservation reminders, integration with rewards programs, multi-functional mobile apps, and more!
Our goal is to allow your travelers and passengers the instant engagement required to boost brand loyalty, increase conversions, and eliminate the frustration of unplanned travel changes and delays.
Omni-Channel
Communication Solutions
Instant Engagement
Virtual Concierge
Workflow Management
Omni-Channel Communication Solutions
Provide The Personalized Solutions Travelers Expect
Easy, on-the-go communication to both travelers and remote staff via text, talk, mobile, web, smartphone, social media, and more
Intelligent routing ensures all inquiries are directed to the agent or department most qualified to achieve a first call resolution
Prioritize outreach to those traveling over those inquiring about a new reservation
Instant Engagement
Take A Proactive Approach To Travel Communication
Real-time automated text and email alerts regarding late arrivals, rerouting, disaster, cancellations, and moreOffer mobile self-service solutions regarding routing, schedules, expected arrivals, and more Agent-free communication when needed, but one-click transfer to agents when more information is required 
Virtual Concierge
Support Call Center And Live Staff Workflow With Virtual Concierge
Diverse mobile app allows for agent-free check-in, check-out, and service resolutionsSecure mobile and fully automated payment processingBoost brand loyalty and improve travel with personalized promotions and rewards program integration and updates
Workflow Management
Optimize Agent And On-Site Workflow With Intelligent Software Solutions
Optimize your multi-channel call center with hosted IVR, ACD, CTI, voice broadcasting, and advanced dialing solutions—predictive, preview, power, and progressive dialingReal-time analytics and reporting allows the data insights to rapidly resolve delays, and accurately measure KPIsIntegrate with your social CRM, rewards program, sales, marketing, industry, hotel management software, and more