Proactive Energy And Utilities Solutions Deliver Superior Service And Customer Care For Water, Waste Management, Electricity, And Gas
Our homes and businesses can’t operate efficiently without energy and utilities. Water, gas, electricity, and waste management are required for power, light, heat, and hygiene. Both health and safety are compromised when our systems fail.
Rapid response is required when utility systems go awry, and you require robust emergency communication solutions to manage outages, disaster, and repairs. DCDial provides the multi-channel communications you require for your customer-centered utilities network.
Outages aren’t the only time your clients require engagement. Establish your utility company as a top contender by optimizing everything from contact center call flow, scheduling non-emergency service visits, automated payment processing, general service inquiries, data optimization, workflow management, and more!
Proactive Engagement
Mobile Self-Service
Intelligent Routing
Emergency Communications
Proactive Engagement
Engage Your Clients So They Don’t Have To Call You
Automate mobile marketing, service delay notifications, outage updates, and emergency contacts—email, SMS, and pre-recorded messaging
Send billing and payment reminders, usage alerts, service reminders, and personalized engagement
Post service area updates to social media channels for up-to-date notifications
Mobile Self-Service
Customer Experience Management Must Be Mobile
Online and mobile apps offer mobile service solutions—account balance, phone-free outage reporting, service activation, termination of service, and utility consumptionPay utility bills with secure online and PCI-compliant automated bill pay Report non-emergency energy and utilities problems, schedule or change service visits, and get answers to general inquiries—via phone, SMS, text, and social CRM 
Intelligent Routing
Minimize Hold And Handle Times
Intelligent routing manages call flow and optimizes workload distribution for improved first call resolution Personalize service with priority and skills-based routing, such as by history, recent services, recent engagement, and locationText and interactive voice response minimize hold and handles times
Workflow Management
Optimize Agent And On-Site Workflow With Intelligent Software Solutions
Optimize your multi-channel call center with hosted IVR, ACD, CTI, voice broadcasting, and advanced dialing solutions—predictive, preview, power, and progressive dialing Real-time analytics and reporting allows the data insights to rapidly resolve delays, and accurately measure KPIsIntegrate with your social CRM, rewards program, sales, marketing, industry, hotel management software, and more