Files Received
from
Contingency Supplier


"Initial General"
Dialer Message

Distribution to
Collection


"Timeout"
Dialer Message

"Escalation"
Dialer Message

Files Batched


"Initial General"
Dialer Message

Distribution to
Collection


"Timeout"
Dialer Message

"Escalation"
Dialer Message

"Settlement"
Dialer Message

"Recall"
Dialer Message

Files Returned to
Contingency
Supplier


"Payment Reminder"
Dialer Message

"NSF"
Dialer Message

"Settlement"
Dialer Message
"Initial" General Dialer Message.
This introductory message politely informs the consumer that their account has been placed with your office, provides a file number, and requests a return phone call. This message also filters out wrong telephone numbers for your future dialer campaigns and manual collection strategies.
"Timeout" Dialer Message.
The Timeout message is the next phase, following the Initial message. It notifies the consumer that you have tried to reach them multiple times and that their file will now be reviewed for further escalation.
"Escalation" Dialer Message.
The Escalation message is the next phase, following the Timeout message. It lets the consumer know that this is their last opportunity to resolve the matter that has been placed with your office.
"Initial" General Dialer Message.
This introductory message politely informs the consumer that their account has been placed with your office, provides a file number, and requests a return phone call. This message also filters out wrong telephone numbers for your future dialer campaigns and manual collection strategies.
"Timeout" Dialer Message.
The Timeout message is the next phase, following the Initial message. It notifies the consumer that you have tried to reach them multiple times and that their file will now be reviewed for further escalation.
"Escalation" Dialer Message.
The Escalation message is the next phase, following the Timeout message. It lets the consumer know that this is their last opportunity to resolve the matter that has been placed with your office.
"Settlement" Dialer Message.
This message is used to notify the consumer that you have negotiated a reduction on their balance. This message can be altered to reflect any percentage that your clients have approved.
"Recall" Dialer Message.
This message gives the consumer one final opportunity to resolve their account within 24 hours. This message strategy is to be implemented 48 hours prior to your client's recall date.
"Payment Reminder"
This message notifies the consumer that a payment will be deducted from their account within 24/48 hours. This message could decrease your declined payments rate by 40%.
"Settlement" Dialer Message
This message is used to notify the consumer that you have negotiated a reduction on their balance. This message can be altered to reflect any percentage that your clients have approved.
"Settlement" Dialer Message
This message is used to inform the consumer that they've failed to meet their payment obligation with your office. This message could increase your recovery rate by 30%.