Intuitive Dashboard
Our user-friendly dashboard design optimizes your agent workflow.
Integrated CRM
Integrated and automated to boost productivity, efficiency, quality, and 100% compliance.
Intelligent Dialer
Increase connect rates, reduce churn rate, and minimize handle and hold times.
Advanced Forecasting
Ensure you have the staffing and skill levels required to drive conversions and first call resolution.
Give Your Contact Center the Competitive Edge with Advanced Workforce Optimization
DCDial’s signature call center technology was created by the innovative minds at DCDial. Our WFO solutions allow you to design an efficient agent workflow, which streamlines and simplifies the customer journey. Agents love the thoughtful graphics and functions within our integrated and adaptive dashboard. A dashboard designed to improve WFO by at least 15%.
Empower your inbound/outbound call center agents to succeed with efficient staffing and forecasting tools. Maintain a steady call volume, which allows your agents to engage with your clients—without feeling overwhelmed or pressured to sacrifice service or quality to process more calls.
Engage consumers in their preferred method of communication, improving engagement by 86%.
DCDial offers cost-effective, Cloud-based multichannel contact center solutions—designed for us by DCDial. Our goal is to deliver superior technology. Technology that supports proactive outreach with automated and integrated CRM, salesforce, and agents scripts. Boost overall call center productivity by 100%!
Features
Schedule the Right CSA at the Right Time
Optimize Call Centers by Agent Skillset
Forecast Inbound/Outbound Call Volume
Forecast Inbound/Outbound Call Volume
Minimize Overtime
Automate Call Center Compliance
Decrease Hold and Handle Times
Increase Connect Rates
Intuitive and Responsive Dashboard
Real-Time WFM Alerts
Personalize Schedule Preferences
Advanced Reporting and Analytics
Here’s What DCDial’s Satisfied Customers Have to Say
The dashboard design is intuitive and adaptive, and the forecasting tools are spot on. Our connect rates doubled almost instantly.
Intel Partner