Integrate with sales CRM to reach your leads in record time. Blend your call center to prioritize crisis communications, and serve your customers in their times of need.
The insurance industry has become more competitive than ever, so you must distinguish yourself from your competitors. Optimizing your communication channels is essential for your success, and DCDial provides you with the call center and communication solutions you require to do just that.
Our insurance software can be custom-tailored to meet the compliance, security, and safety needs for all sectors of the insurance industry: home, health, car, business, workers comp, and more.
Our omnichannel systems allow you to engage via talk, live chat, SMS voice broadcast, mobile apps, and social media. Create a rapid response system for crisis communications, and integrate with your sales CRM to reach and track leads in your sales funnel.
Seamless Omnichannel Engagement
Personalized Rapid Response System
Never Miss Another Call
Intelligent Routing
Seamless Omnichannel Engagement
Message, Market, And Engage Across Every Channel
One and two-way live chat, social CRM, email, web, SMS, video, and pre-recorded messages 
Increase upsells by tracking leads in the sales funnel, automating timely follow-up, and increasing interdepartmental referrals
Seamlessly transfer clients and leads from one engagement channel to the next with one-click transfer to a live agent
Personalized Rapid Response System
Optimize Claim Processing With Integrated Crisis Communications
Set up a local, toll-free emergency hotline for crises and natural disasters for as little as $1 and $2 per line Built-in HIPPA and industry compliance and communications systems ensure sensitive client and caller data is never compromised Built-in HIPPA and industry compliance and communications systems ensure sensitive client and caller data is never compromised
Never Miss Another Call
Automate And Unify Your Communications
Automated appointment reminders, claim reminders, and scheduling updates Forward calls to your after hours mobile, or designated phone, to ensure you never miss another call Endless options in agent-free confirmations, cancellations, rescheduling, and personalized patient engagement
Intelligent Routing
Empower Your Customer Support Team To Succeed
Intelligent routing manages call flow and optimizes workload distribution for improved first call resolution Personalize service with priority and skills-based routing, such as by history, recent services, recent engagement, and location Text and interactive voice response minimize hold and handling times